We are confident that you will be happy with any products purchased from Oliepops.com. However, if you are not completely satisfied with the products or service we have provided you with, please do not hesitate to contact us and we will resolve the issue for you as soon as possible. In the unlikely event that you should receive a faulty item or it does not meet your expectations, please send it back to us using the address given on the package. You will have 28 days from when you receive the item to do this. We will notify you as soon as we receive the item, and send out a new item or give you a full refund on the same day. At Oliepops.com we aim to give a flawless, high quality service to all our customers, so you can experience and fully benefit from a simple and hassle-free service.